Refund & Cancellation Policy

Last updated: February 10, 2026

Quick Summary

Nucifera Global provides custom-priced business transformation services. This policy covers our pricing approach, refund eligibility, cancellation terms, and how services are delivered and fulfilled.

Questions? Contact us at [email protected] before engaging services if you have concerns about any of these terms.

1. Pricing & Payment

1.1 Custom Pricing

Nucifera Global provides custom pricing tailored to each client’s specific needs, scope, and transformation goals. We do not publish fixed prices.

Our pricing process:

  • We conduct an initial consultation to understand your requirements
  • We prepare a personalized proposal outlining scope, deliverables, and investment
  • Pricing is agreed upon before any work commences

1.2 Payment Methods

We accept payments via secure credit card processing. Payments may be made in multiple currencies as agreed in your service proposal.

1.3 Taxes

All fees are exclusive of applicable taxes (VAT, sales tax, etc.). You are responsible for all taxes associated with your purchase, as detailed in our Terms of Service.

2. Refund Policy

2.1 Deposits

Deposits are non-refundable once work has commenced. Deposits secure your engagement and allow us to allocate resources to your project.

2.2 Prepaid Services

Refunds for unused prepaid services are evaluated on a case-by-case basis. Factors considered include:

  • Amount of work already completed
  • Resources allocated to your project
  • Time elapsed since payment

2.3 Completed Work

No refunds are issued for completed deliverables that meet the specifications outlined in your service agreement.

2.4 How to Request a Refund

To request a refund, contact us at:

Please include your name, service agreement reference, and the reason for your refund request. We will review your request and respond within 10 business days.

3. Cancellation Policy

3.1 Client-Initiated Cancellation

You may cancel your engagement at any time by providing written notice to [email protected].

Upon cancellation:

  • Work completed up to the cancellation date will be invoiced
  • Any deposits paid are non-refundable
  • Deliverables completed and paid for will be provided to you
  • Ongoing or scheduled work will cease after a reasonable wind-down period

3.2 Nucifera-Initiated Cancellation

We reserve the right to cancel or suspend an engagement if:

  • Payment obligations are not met within the agreed timeframe
  • The client materially breaches the service agreement
  • Circumstances beyond our reasonable control prevent service delivery (force majeure)

In the event of Nucifera-initiated cancellation:

  • We will provide reasonable notice
  • You will only be charged for work completed
  • Any prepaid amounts for undelivered work will be refunded

4. Service Delivery & Fulfillment

4.1 How Services Are Delivered

Nucifera Global delivers services remotely. Our business transformation services — including Nucifera Source, Nucifera Systems, and Nucifera Flow — are provided through:

  • Virtual consultations and strategy sessions
  • Remote implementation and system setup
  • Digital deliverables (documents, frameworks, dashboards, automations)
  • Ongoing remote support and communication

4.2 Timelines

Service delivery timelines are determined on a per-engagement basis and agreed upon in each client’s service agreement or statement of work. There are no standardized delivery timeframes, as each transformation is tailored to the client’s unique situation and goals.

4.3 Delays

If delivery is delayed due to circumstances on our end, we will notify you promptly and work to minimize impact. Delays caused by client responsiveness, approvals, or information provision do not constitute a breach of our delivery obligations.

5. Dispute Resolution

If you are dissatisfied with our services or have a dispute regarding a refund or cancellation:

  1. Contact us first at [email protected] — we are committed to resolving concerns promptly and fairly
  2. If we cannot resolve the issue directly, the dispute resolution process outlined in our Terms of Service, Section 11 applies

6. Contact Us

For questions about this policy or to make a refund or cancellation request:

Email: [email protected]

Legal Inquiries: [email protected]

Website: https://nuciferaglobal.com

Office Locations:

  • New Mexico, USA
  • Istanbul, Türkiye

Response Time: We aim to respond to all inquiries within 5 business days.

Effective Date: February 10, 2026

This policy is written in English. Translations may be provided for convenience, but the English version governs in case of discrepancies.